Refund Eligibility
We offer refunds under the following circumstances:
- Technical issues preventing access to paid services for more than 48 hours
- Duplicate payments or billing errors
- Service cancellation within the cooling-off period
- Failure to deliver promised services as described
Note: Refund requests must be submitted within 7 days of the original payment date.
Subscription Services
For subscription-based services (Job Alerts, Mock Tests, Mentoring):
- 7-Day Money Back Guarantee: Full refund if cancelled within 7 days of initial subscription
- Partial Refunds: Pro-rated refunds for unused subscription periods (minimum 30 days remaining)
- Service Issues: Full refund if service is unavailable for more than 72 hours
- Downgrade Option: Switch to lower-tier plans with credit adjustment
One-Time Services
For one-time payments (Partner Registration, Credit Purchases, Puja Bookings):
- Partner Registration: 100% refund if registration is rejected by admin within 48 hours
- Credit Purchases: Refund for unused credits within 30 days (minus processing fees)
- Puja Bookings: Full refund if cancelled 24 hours before scheduled time
- Mock Test Purchases: Refund if test cannot be accessed due to technical issues
Non-Refundable Items
The following are not eligible for refunds:
- Completed mentor sessions or consultations
- Downloaded study materials or resources
- Completed mock tests with results provided
- Services used for more than 50% of the subscription period
- Puja services cancelled less than 24 hours before scheduled time
- Partner credits used for student onboarding
Refund Process
To request a refund:
- Submit Request: Email refund@odishajobs.com with your order details
- Provide Information: Include payment ID, reason for refund, and supporting documents
- Review Process: We will review your request within 2-3 business days
- Approval Notification: You will receive email confirmation of approval/rejection
- Processing Time: Approved refunds are processed within 5-7 business days
Required Information: Transaction ID, registered email, reason for refund, and date of purchase.
Processing Timeline
Refund processing times vary by payment method:
- Credit/Debit Cards: 5-7 business days
- Net Banking: 3-5 business days
- UPI/Wallets: 1-3 business days
- Bank Transfer: 7-10 business days
Partial Refunds
In certain cases, we may offer partial refunds:
- Pro-rated refunds for unused subscription periods
- Service credits for future use instead of cash refunds
- Discounted renewal rates as compensation
- Free additional services of equivalent value
Dispute Resolution
If you disagree with our refund decision:
- Contact our customer support team for escalation
- Provide additional documentation if available
- Request review by senior management
- Final decisions will be communicated within 10 business days
Special Circumstances
We may consider refunds outside our standard policy for:
- Medical emergencies with proper documentation
- Technical issues on our platform affecting service delivery
- Significant changes to service features or pricing
- Force majeure events preventing service usage
Contact for Refunds
For refund requests and queries:
- Email: support@odishajobs.org.in
- Phone: +91 9040736524 (Mon-Fri, 9 AM - 6 PM)
- Support Portal: Available in your dashboard
- Address: Asika, Ganjam, Odisha, India
Last updated: November 2025